How soon will I receive my order?

We aim to deliver within 2-3 weeks, as most items are handmade to order. If a bag is in stock, we may be able to deliver sooner and will notify you as soon as possible. 

Where do we deliver?

Currently we deliver to mainland UK. We can post to Europe if requested by email.  Contact dnabrighton@hotmail.com or call +44 7919537304.

What are my delivery options? 

You can only specify a different delivery address from your billing address if it is your place of work. Just fill in your office address details at the checkout when prompted. 

Returns

As the item is handmade to order, we are happy to discuss a partial refund if you are not completely happy with it. In order to be eligible for a refund, items must be returned to us unused, with all original brand tags still attached, within 7 days of receipt. Refunds will be credited to your original method of payment. 

If you return goods via post, please note that we are not liable for the costs. We recommend using either Royal Mail recorded delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL. Please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit. 

Any refunds will be credited to your original payment method. Please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for the refund to be acknowledged by your credit card company. 

Returns Address

21, COLLEGE LANE

HURSTPIERPOINT

BN6 9AB